Report an Issue
We've made it easy for you to connect with Pickering. You can contact us in person, by email, through social media, or by phone - it's up to you!
If you have a concern or a service request, please submit the Report an Issue form. Customer Care Centre staff are committed to an initial response to you within two business days.
For safety issues requiring immediate attention, please call our 24/7 contact centre at 905.683.7575
Enforcement Note
To initiate a service request, we require your full name, address, and phone number. Please note that Building Services and Municipal Law Enforcement Services cannot investigate anonymous complaints. Your personal information will remain confidential in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Additionally, complaints deemed to be vexatious, frivolous, or unrelated to the complainant’s direct interests will not be processed. Thank you for your understanding and cooperation.
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