Contact Us

The Customer Care Centre provides an important link between members of the public, the Mayor, Members of Council, and City of Pickering municipal departments. Our main priority is to ensure that you, "the customer" receive prompt attention and service regarding any municipal concerns you may have.

The following resources are available any time of day:

Organization Chart

Departments

Pickering's Chief Administrative Officer (CAO) is responsible for overseeing municipal operations and has direct responsibility for the following departments:

City Development
Community Services
Corporate Services
Economic Development & Strategic Projects
Engineering Services
Finance
Fire Services
Human Resources
Operations

as well as City Administration, which includes the Customer Care Centre, and Public Affairs & Corporate Communications.

If you are not able to locate required information on our website, please contact us through any of the methods listed below.

Report an Issue
To report a concern or submit a service request, please use the Report an Issue form.

Serving Our Citizens
Visit the Customer Care Centre in person, or contact our friendly staff. We will respond to you within one business day.

Language Translation
Our language translation line gives you access to an on-demand interpreter for over 100 languages, during regular business hours. Contact our Customer Care Centre for more information.

Visitors to our website have the option of translating website content to multiple languages using the Google Translate link at the top of each page.

Connect with Your City

After business hours?

For service requests that require immediate attention such as a stop sign down, road flooding, tree preservation or animal related emergencies, call 905.683.7575.

On-street parking infractions are not considered an urgent matter, however, if the vehicle is blocking access to your driveway, please contact Durham Region Police Service at 1.888.579.1520.

If the issue is about an immediate threat to safety please call 911 for emergency assistance.

We want to hear from you!

One of the most important measures of our success is the satisfaction of our residents. To ensure our service delivery is the best and that we consistently meet the needs of our diverse community we encourage all suggestions and feedback.

Tell us what you think:

visit, call or email one of our Customer Care staff at City Hall
fill out a Customer Care Feedback Form
fill out a Comment Card available at most City facilities

Phone Numbers

Animal Shelter 905.427.0093

Building Services 905.420.4631

By-law Calls (Animal Services, By-laws, Parking Control) 905.683.7575

City Development (Planning & Design, Sustainability) 905.420.4617

Clerk's Office 905.420.4611

Community Services 905.420.4620

Council Office 905.420.4605

Customer Care Centre and General Enquiries 905.683.7575

Economic Development and Strategic Projects 905.420.4625

Engineering Department 905.420.4624

Facility Rentals 905.420.4623

Film Industry Support 905.420.4625

Finance 905.420.4634

Fire Services Administration (M-F 8:30-4:30 Press option 3) 905.250.0420

Human Resources 905.420.4627

Legal Services 905.420.4626

Legislative Services 905.420.4611

Library - Central Branch 905.831.6265

Library - George Ashe Library and Community Centre 905.420.2254

Library - Claremont Branch 905.649.3341

Municipal Law Enforcement Services 905.683.7575

Office of the Chief Administrative Officer (CAO) 905.420.4648

Office of the Mayor 905.420.4600

Parking Control 905.683.7575

Pickering Museum Village 905.683.8401

Program Registration 905.683.6582

Property Tax 905.420.4614

Recreation Complex 905.683.6582

Supply & Services 905.420.4616

Swimming - Dunbarton Indoor Pool 905.831.1260

Swimming - Recreation Complex Pool 905.831.1711

One The Esplanade
Pickering, Ontario
Canada L1V 6K7

905.683.7575

Department Contacts