Language Translation Line
Our language translation line provides access to an on-demand interpreter for over 100 languages, during regular business hours. Contact our Customer Care Centre for more information.
Bell Relay Service
City staff are pleased to assist our customers using the Bell Relay Service which allows deaf, deafened and hard of hearing customers or those with speech disabilities to communicate with hearing persons or non-TTY users by phone. To connect with a Bell Relay Service Operator, call 1.800.855.0511.
Hearing Instruments available at public meetings
There are 3 Assistive Listening Devices available for use during meetings and events in the Council Chambers. The units are easy to use and will amplify the volume of the speakers in the chambers.
Translation
Our website can be translated into multiple languages using the Google Translate tool.
Print Material
The City will provide any document produced by the City in an alternate format upon request unless it is not technically feasible to do so and subject to the Municipal Freedom of Information and Protection of Privacy Act.
Alternate formats can include, but are not limited to, web access, large print versions of the document or a text only electronic file which can then be read by a computer or printed in Braille.
Requests for information in alternate formats should be sent to the Customer Care Centre. We will make every effort to provide the information in the preferred format as soon as reasonably possible.
